Did the doctor treat you with courtesy & respect?

Friday, March 25, 2011 at 11:43:53 AM

Numerous studies have identified specific behaviors that consistently improve patientsí satisfaction with the physician and the overall health care experience. These behaviors include patient-centered communication (e.g., expressing interest in the patient as a person, allowing the patient time to tell his story, and information-giving tailored to the patient): thorough explanations; questioning psycho-social issues; employing a warm, friendly, and reassuring manner; talking about the patientís specific therapeutics interventions; reflective pausing; and active listening behaviors. Simply chatting with a patient about unrelated events such as the weather may improve the patientsí sense that they have more time and are less rushed. It may also make the patient feel communicated with as a person, rather than as a patient.

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