Recent Cudos for Special Care

Tuesday, June 21, 2011 at 2:05:39 PM

These physicians were recently noticed in the UHS Thanks for Special Care program. Communication seems to be the theme.

”Dr. Rajaram and her team are wonderful. They are always kind, caring and never rush us.” “I found Dr. Michael J. Farrell to be a skilled physician, great at explaining the process and communicating the results.” “Wonderful counsel and support during the end of life care” (Drs. Berkowitz & Steinberg) “Best doctor in general that I ever had. Personable, thorough, knowledgeable, caring and professional.” (Dr. Adler)

According to Press Ganey, first and foremost is to listen to patients. Determine what will be most important to the patient or family during an encounter. You may want to ask “what is on your mind?” or “what questions do you have?” Maybe follow-up with “I’d like to answer your questions while we have some time together.”

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